PRIVACY

Botram Store

Privacy – Terms – Info

Shipping:
When your order has been completed, you shall receive an email receipt confirming the details of your order.
All orders will be packed and dispatched within a week of the receipt of the order.

Delivery time:
Belgium: 3 – 10 days
Europe: 4 – 14 days

Only shipping in EU.

Due to customs and postal delays beyond our control please allow up to 30 days for delivery before contacting us for lost packages.

Returns, refunds and order cancellation:
We do not accept returns of download products, but offer a returns policy on all physical items.

If for any reason you are not satisfied with your item you can return it to us, in perfect condition within 14 days of the date you received the item.

We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be “as new” with no damage.

All returns must be accompanied by the original invoice / receipt and a written explanation of why you are returning the goods.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.

Damages:
We cannot take responsibility for damages incurred in transit such as broken records.

If you experience this please contact us and we will do our best to resolve the issue.

We try to ensure that your vinyl arrives in the best possible condition, but given the fact these are being handled and transported across Europe small corner dings and minor seam splits may occasionally occur.

Info:

Mail us at info@botrammusic.com for any questions or info.